Telecom support specialist/TEM Analyst

Location: Baltimore MD, .
Date Posted: 01-30-2018
Job title: TEM Analyst/ Telecom support specialist
Duration: 12 Months
Location: Baltimore MD
Note: Only W2
Job description
  • Responsible for daily interaction with our TEM provider and various Telecom providers we work with, includes Verizon, AT&T, Sprint, Frontier and Level 3 / CenturyLink.
  • Participation in weekly Telecom provider status meetings for new orders, disconnects and invoice aging reports.
  • Responsible for telecom inventory and reporting from the TEM provider tools – Tangoe and Calero.
  • Includes special projects for various Exelon Business Units on inventory and charge back inquiries.
  • Assist internal customers, network engineers or project managers on fixed/wired circuits and wireless (corporate liable) device procurement.
  • Escalation point for fixed/wired and wireless orders with our TEM provider.
  • Knowledge of Asset Suite 8 (Passport) for payment processing activities.
  • Experience with Microsoft Office suite; Power Point, Excel and Word is a plus.
  • In addition to the TEM activities, the individual will assist in some administrative functions for the team
  • Director and Management/staff. This may include the following tasks:
  • Organize meeting and or conference rooms for Network Engineering Director and Management team.
  • Organize visitor access to the Baltimore location.
  • Assist with team Power Point presentations.
  • Proficient in MS Word and Excel.
  • Organize team luncheons upon request.
  • Ownership of team location calendar.
Previous experience working with any of the major carriers in the Telecom procurement and provisioning space is a requirement. Includes Verizon, AT&T, Sprint, Frontier and Level 3 / CenturyLink.
Previous experience working with any of the major TEM-Telecom Expense Management providers is a requirement. Specifically, Tangoe and Calero.
Experience with Telecom fixed/wired and wireless services for Exelon TEM-Telecom Expense Management support.
Experience with Telecom provider rate plans, audit and contract negotiation is a plus.
Knowledge and experience with the procurement of Fixed/wired services include Telecom carrier provided circuits (MPLS/Copper T1/POTS and Ethernet)
Knowledge and experience with the procurement of Wireless services include CL-Corporate Liable Smartphones, Air cards and Machine to Machine devices.
Experience and every day, hands on use of TEM provider procurement and inventory applications.
Tangoe – Command and CMP
Thanks & Regards,
Krishna Vaaka
Global Nest LLC
281 State Route 79, Suite 208
Morganville, NJ 07751
Phone # (732) 333-5933
Fax: 732-333-5946           
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