Data Analyst

Location: Oakbrook Terrace, IL, ,
Date Posted: 02-10-2016
Job title:  Data Analyst
Duration : 24 Months
Location : Oakbrook Terrace IL

Job Description

Day-to-Day:  reporting and data analytics; possible internal/external customer contacts; coordinating events
Meetings between the municipalities and the company - these roles would help coordinate the materials for these meetings
Customers can delay the installations of the Smart Meters and the people in these roles would reach out to these customers to explain the benefits of the new meters
Excel:  Need to be able to use Excel for Pivot tables, graphing, charts, etc.  Their charts and graphs will be used in formal presentations potentially up to the VP's
PowerPoint experience is important
Data/Analysis:  pulling together data around how many appointments
they have made, how many meters have been refused, reasons for refusal, number of complaints, claims, service level reporting for the call center, etc. which is then reported to government bodies
Would consider recent graduates with strong Excel and PowerPoint
experience Customer contact would be required and if they have prior Customer Service experience that would be helpful (mostly over the phone).  Typically the customers have spoken to the call center first and often times this group in initiating a return call to them
-       Degree:  Not required
-       Skill ranking:
o       Analytical/Excel is first
o       Customer service is second
Thanks & Regards,
Krishna Vaaka
Global Nest LLC
281 State Route 79, Suite 208
Morganville, NJ 07751
Phone # (732) 333-5933
Fax: 732-333-5946           
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