Customer Service

Location: Bloomington, MN
Date Posted: 05-11-2017
Job title:  Customer Service Representative
Duration: 03+Months
Location: Bloomington MN
Rate:$9/hr on W2
 
Handles customer service inquiries and problems via the telephone recording consistent problem areas.  May respond to email inquiries.  Customer service is the primary function, but may include minimal selling or promotion of products or services.  Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.  Uses computerized system for tracking, information gathering, and/or troubleshooting.  Requires general knowledge of the organization, products, and or services.  May assess needs and suggest/promote alternative products or services.
The Associate Customer Service Representative is responsible for providing Breathtaking Customer Service to Pearson VUE clients, candidates, and Test Administrators through efficient, accurate, and engaging interactions in a high volume inbound contact center environment
Inbound Queries – Scheduling, re-scheduling and cancelling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-mails 5% - Outbound Calls - Follow up with candidates 5% - Training Assistance – Assist with new hire (side by side) training 5% - Other duties/project assistance as assigned.
 
Thanks & Regards,

Wajid | Technical Recruiter
Global Nest
An E-Verify Company.
Voice:(732) 333-4382 I Fax: (732) 479 -1321
E-mail: wajid@globalnest.com
Web: www.globalnest.com
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