Technical Support Engineer (Fulltime position)

Location: NYC NY, .
Date Posted: 05-16-2017
Job title: Technical Support Engineer
Fulltime position
Location: NYC NY

The company t is looking for a technical support engineer to maintain and manage our SaaS and enterprise-deployed systems to ensure the overall health of our infrastructure and core software systems. Our back-end elements are built using C#, using custom messaging mechanisms over multiple transport protocols, with customized persistence and storage mechanisms, all optimized for high-volume enterprise-class real-time access-controlled data processing. Our front-end elements are browser-based applications built using html and javascript. In this position, you will be exposed to the entire system stack and develop a rich understanding of both the system mechanisms and the application business domains. The TSE will lead the deployment, monitoring, and management of all the company environments, including hardware, operating systems, custom software, and networking elements.

Job Responsibilities

As a key member of the DevOps team, you will:
  • Be part of a multi-disciplinary team focused on delivering and running world-class industrial-strength software
  • Work with other team members to ensure successful deployments and ongoing operations of our software products, across multiple environments
  • Envision, plan, and execute monitoring and maintenance protocols for multiple deployment/operating environments with various SLAs (e.g. dev, test, integration, production)
  • Develop configuration management practices; develop templates, scripts, and policies for CM
  • Provide monitoring, maintenance, and on-call support for our systems
  • Identify operational problems by observing and studying system function and performance results
  • Investigate complaints and issues, complete troubleshooting procedures, and coordinate problem resolution in production and pre-production environments
  • Provide assistance and support as required during critical outages
  • Manage and resolve internal and customer support tickets
  • Explore and evaluate potential service management tools
  • Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends
  • Troubleshoot and repair minor html and javascript problems with UIs; develop minor enhancements for UIs
  • Troubleshoot and repair minor issues with back-end software; develop minor enhancements for back-end software
  • Assist customers in implementation of AlphaPoint’s APIs; maintain proper documentation of existing and planned functions
  • Cultivate expertise in relevant aspects of target business domains and apply that knowledge to maximize technology value


  • Experience deploying, running, and troubleshooting distributed systems
  • Experience managing Windows Servers (2008 and 2012) and .NET applications required
  • Experience with Linux operating systems a plus
  • Experience with creating and using VMs (virtual machines) helpful
  • Ability to troubleshoot and resolve issues and escalate severe issues
  • Familiarity with C# programming and Visual Studio
  • Familiarity with HTML, Javascript, AngularJS, and React
  • Familiarity with PowerShell, Python, and/or other operator scripting languages
  • Experience scripting/automating operational and administrative tasks
  • Experience writing and executing troubleshooting scripts
  • Knowledge of Bitcoin, cryptocurrencies, and/or blockchain technologies is a plus
  • Familiarity with payment systems and/or financial trading systems preferred
  • Adept and comfortable working in a rapidly changing environment
  • Ability to meet deadlines and work well under pressure in a fast-paced team environment
  • Passionate about technology and problem-solving
  • Desire to learn about complex financial business domains
  • Minimum 3 years experience managing/supporting/maintaining distributed software systems
Thanks & Regards,

Wajid | Technical Recruiter
Global Nest
An E-Verify Company.
Voice:(732) 333-4382 I Fax: (732) 479 -1321
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